Sealevel is Giving You (User) Voice … and Maybe an iPod Nano

Win an iPod Nano from SealevelHave you heard about our new UserVoice forum?

As part of our new website, we launched several new interactive features including blogs, Twitter feeds, and videos. Our goal for these new features is to increase our interactions with you – our customers. We want to know what you’re working on and how we can help. If you can’t find a product that fits your application, tell us about it. Maybe we can develop something together.

This week we are launching our new UserVoice forum. UserVoice is totally interactive and totally driven by you. Once you log in, you can comment on questions or ask your own question to get feedback from industry experts. You can even vote on your favorite topics to move them up the list. Be sure to check back often to see what’s new or to offer someone else your best advice.

WIN AN iPOD NANO!

To kickoff our UserVoice forum, we’re asking you to sign in and leave a question or comment. The first 20 posts will receive tons of Sealevel Stuff. One lucky user with the best comment or suggestion in the forum will receive an iPod Nano from Sealevel.

Registration and comments must be posted by noon on May 14, 2010 to qualify for prizes.

6 Comments

  1. Ken Tsuda
    Posted April 27, 2010 at 11:48 am | Permalink

    Just a couple of observations and suggestions. First, the driver documentation is embedded in the driver installation software. I was on your web site searching for the driver documentation and didn’t think that it would be embedded in the driver installer. I figured it would be a stand-alone download. Second, you might document the limitations in baud rate. One could figure that out by reading the chip documentation and digging through that to calculate the limitations, but it would be a good thing for a non-techie do be able to find out at a high level.

  2. Posted April 28, 2010 at 8:04 am | Permalink

    While I agree with Mr. Tsuda’s earlier comment about driver documentation, I have found the technical support section of your website easy to navigate. Recently I was out in the field in a very remote location (out of the US) and found that I needed several drivers to get a system back up that had crashed. Within 15 minutes I had downloaded the drivers I needed via my smart phone and had the system back up and running.

  3. Posted May 11, 2010 at 9:13 am | Permalink

    I love Sealevel products and the support. It is particularly refreshing to be able to be able to call someone who is responsive and talks good English and is actually located in the US. One thing however has always and still does frustrate me is the lack of PDF downloadable software documentation. It is infuriatingly annoying having to use a hyperlinked document to look up function parameters in SeaMAX. It means that I need a browser on a pc at all times. Working in a highly secure production area, such things are not always available, however we can always read PDFs. However there is and never has been any SeaMAX or SEAIO software documentation available as a PDF file. I don’t quite understand the issue as it is not rocket science or expensive to produce, but when I have pointed it out on numerous ocasions I just get a string of excuses about difficulties to keep it up to date. Competitor products have downloadable pdfs for their software function call documentation. I’d appreciate if Sealevel could provide what other similar product manufacturers provide. Thanks.

  4. Posted May 12, 2010 at 8:33 am | Permalink

    Thank you for the suggestions on ways to improve accessibility to software documentation on our website. Sealevel agrees and we are taking steps to implement your valuable ideas. This process should not take long, and we will keep you informed on our progress. Suggestions like yours help us make our products, tools, and website as useful as possible. We appreciate your help!

    Earle Foster
    VP of Sales & Marketing

  5. Posted May 13, 2010 at 1:13 pm | Permalink

    The new Sealevel website and forum look great. Sealevel has always been on the cutting edge, not only with your I/O products but also with your Green Commitment and your great surveys that I participate in routinely.

  6. reva skie
    Posted May 13, 2010 at 3:39 pm | Permalink

    I applaud your accessibility. I respect companies that are willing to interact with their customers and potential customers, out front rather than hiding behind some really annoying email ticket system.

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