Using these steps, a user can create a 'silent install' for any Sealevel software driver for Microsoft Windows operating systems. All steps are run in a command prompt (Start -> Run -> CMD [Enter]):

1) Create a directory on the c: drive called ‘silent’ using this command:

MD c:\silent

2) Copy the Sealevel software driver for your adapter to the directory ‘c:\silent\’. 

3) In this example, we are using the SeaCOM driver from the software CD. Run the installation from the command prompt using the ‘/r’ parameter:

CD \silent
SeaCOM_Installer.exe /r

4) The installation proceeds with the user supplying the appropriate responses to the dialog windows. Once the installation completes, the file c:\windows\setup.iss is generated, which contains the user-supplied answers for a silent installation.

5) Copy the file c:\windows\setup.iss to c:\silent\.

COPY c:\windows\setup.iss c:\silent\

6) Run the installation again to uninstall the SeaCOM software that you installed in step 3. This is necessary to test the silent installation on your system.

SeaCOM_Installer.exe

7) To test the silent install or perform a silent install on the target system, make sure the Sealevel software executable (exe) and the setup.iss files are in the same directory. Run the installation from the command prompt using the following parameters:

SeaCOM_Installer.exe /s /f1"c:\silent\setup.iss"

Note: The ‘/s’ parameter tells the installation to run in silent mode and the ‘/f1’ parameter indicates the path to the setup.iss file. Relative paths are unreliable so the full path should be used. The silent installation will not work if the ‘/f1’ parameter is omitted.

8) The silent installation will proceed without any interaction from the user.

Note: Sealevel does not distribute a silent installation package for two reasons: (1) the license agreement must be accepted by the customer; and (2) the questions answered during the recorded installation are based on the warning levels set on the user's systems.

Yes. Please include your account number in the 'Special Instructions' field and we will bill the freight charges to your account. The 'Special Instructions' field is found on the 'Shipping Method' screen of the checkout process.

Always install the software before the hardware.

Refer to the product manual to determine the correct hardware installation procedures.

It is very likely that we still offer the product as a limited support item.

Call your Sales Rep at 864.843.4343 or email sales@sealevel.com.

A CD containing the software is included in your product shipment. Following is a list of the software to use based on product type.

Windows	Linux	Use With These Product Types
SeaCOM	SeaCOM	Asynchronous serial products (excluding Ethernet serial servers)
SeaLINK	SeaLINK	Ethernet serial servers
SeaMAX	SeaMAX	SeaI/O, SeaDAC and SeaDAC Lite hardware product families
SeaIO	SeaIO	PCI Express, PCI, Low Profile PCI, PC/104, ISA and SeaLINK digital I/O products
SeaMAC V4	SeaMAC (Z85230) Route56 (Z16C32)	Synchronous serial products

You also have two navigation options for downloading software from our website:
1. Navigate to the product webpage for your item, click on the "Product Support" tab, and then click the appropriate software link (recommended)
2. Navigate to the Support section of the website, click on "Software Packages", and then select the software by functionality or operating system.

1. Call our main switchboard at 864.843.4343 and tell the receptionist that you have a product in need of repair.
2. You will be transferred directly to a Technical Support Specialist who will ask about your situation in hopes that the problem can be quickly resolved during the call.
3. If it is determined that the product requires service, the Technical Support Specialist will provide you an RMA number and instructions for return.
4. Ship the product to the address below. (Also write the RMA number on the outside of the box where it can be easily identified.)

Sealevel Systems, Inc
Attn: (RMA Number)
2779 Greenville Highway
Liberty, SC 29657 USA

Our goal is to have RMA repairs completed in less than 5 business days.

Absolutely. In fact, modifications and customizations are a significant part of our business. We have provided modified and customized products for projects involving NASA, Department of Defense, IBM, Raytheon, and numerous others.

Our capabilities span the spectrum from simple oscillator or UART swaps to complex industrial computer designs.

Following are two examples of our success in these areas:

Part numbers are typically four digits and can be found in the silk screen on board-level products or on the label on the underside of product enclosures.

Additionally, Sealevel makes modifications to products used in specialized applications. Modified products are labeled with the part number followed by a special suffix that denotes the changes made. To determine if you have a modified products or for more help locating the part number on your Sealevel product, please read the following article:

A lifetime on all Sealevel manufactured I/O products. It's very simple: we're proud of our products and we value our customers. To us, that settles the issue; we'll stand behind our quality and our customers ... for a lifetime.

Learn more about our Lifetime Warranty.

Normal Office Hours
Monday through Friday, 8:00AM to 6:00PM US Eastern Time.

Sealevel observes the following US holidays and is typically closed for business on these days:

Holiday	Date
New Years Day	January 1st
Good Friday	Friday before Easter Sunday
Memorial Day	Last Monday in May
Independence Day	July 4th
Labor Day	First Monday in September
Thanksgiving Day	Fourth Thursday in November
Day After Thanksgiving	Friday after Thanksgiving
Christmas Eve	December 24th
Christmas Day	December 25th
New Years Eve	December 31st

Telephone
Switchboard Operator: 864.843.4343

Fax
Main fax: 864.843.3067

E-mail
Sales: sales@sealevel.com
Technical Support: support@sealevel.com

Mailing Address
Sealevel Systems, Inc
PO Box 830
Liberty, SC 29657 USA

Physical Shipping Address
Sealevel Systems, Inc
2779 Greenville Highway
Liberty, SC 29657 USA

Visit the Contact section of our website for sales reps by region, key contacts in the company, international contacts, and other details.

If you need to return a product for repair, please read the following FAQ article: