Author: Sealevel
Category: General Questions

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The first step is to request an RMA (Return Merchandise Authorization) number.

  1. Call our main number at 864.843.4343 and press 3 for Technical Support.
  2. You will be transferred directly to a Technical Support Specialist who will ask about your situation in hopes that the problem can be quickly resolved during the call.
  3. If it is determined that the product requires service, the Technical Support Specialist will provide you an RMA number and instructions for return.

If your product qualifies for the RMA number, the next step is shipping your device to our facility.

  1. Package the product safely
  2. Write the RMA number on the outside of the box where it can be easily identified.
  3. Ship the product to the address below.

Sealevel Systems, Inc
Attn: (RMA Number)
2779 Greenville Highway
Liberty, SC 29657 USA

Our goal is to have RMA repairs completed in less than 5 business days.