7 Years at Sealevel
What do you do at Sealevel?
Primarily coordinate and provide application engineering support for our products. This involves providing technical sales assistance for new and existing customers. I perform product testing and application modeling. I prepare and conduct technical training, and I have broad involvement in Sealevels quality management system.
Whats a typical day like in Tech Support?
Fielding emails, phones calls and assisting inside Sales and Marketing efforts. Conduct new product testing and verification. Maintain databases and contribute with technical writing.
Most memorable tech support call?
There have been many but notably would be the connection I had with the famous military jet aviator Hal Farley. You can read all about it on my blog.
Something most people would not know about you?
After a night out in Pattaya Beach, I ate a chicken sandwich and became violently sick. It was later confirmed that I had a greasy parrot sandwich from a species that was considered a poor choice for food. Obviously, I do not speak Thai.