BookerLAB Customer Relations Manager

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Overview

BookerLAB, founded in 2017, marries a deep love and appreciation for vintage music equipment with cutting-edge, precision engineering upgrades. Current products include upgrades for Leslie® Rotating Speaker Cabinets while future projects are focused on increasing the reliability and versatility of vintage gear, without diminishing the nostalgic charm.

BookerLAB is seeking a Customer Relations Manager to act as a company liaison with customers, serve as product champion, and manage and produce sales results.

The Customer Relations Manager will maintain an accurate sales pipeline report and summary of opportunities.

Reporting Relationship
The position will report to the CEO

Compensation
The objective of the compensation structure is to attract an individual who is resourceful and expects to be compensated for exceptional performance.

  • Base Salary

Competencies

  • Have previous B2B sales experience
  • Excellent verbal and written communication skills
  • Extremely organized and detail oriented
  • Enjoy interacting with a wide variety of personalities
  • Be able to multitask in a fast-paced environment

Style

  • Be driven to achieve success
  • Be a resourceful, analytical problem solver
  • Demonstrate excellence in adaptability and a proven “self-starter” mentality
  • Possess the ability to interact with other departments within the organization
  • Be honest, friendly, and have a trustworthy personality
  • Be energetic and willing to take on a variety of responsibilities

Objectives & Responsibilities

  • Respond to customer inquiries and use a consultative sales approach to move prospects through the sales funnel process to close.
  • Proactively prospect for new business opportunities
  • Determine and understand a prospect’s needs to match a fitting solution
  • Proactively recommend items needed by customers to increase customer satisfaction and improve profitability
  • Follow-up on all sales leads to conclusion (including leads obtained via social media channels)
  • Educate prospects/customers about features and benefits of products in order to drive engagement
  • Enter orders as required
  • Resolve customers’ issues promptly and accurately
  • Document all communications with customers in the company’s CRM database
  • Coordinate with Marketing department for marketing automation tasks

Previous Experience

  • Bachelor’s degree or equivalent experience
  • Experience using MS Office including Word, Excel and PowerPoint
  • Superior organizational skills
  • Ability to prioritize for best results
  • Effective verbal and written communication skills

Preferred

  • Experience with marketing automation software
  • Adobe Creative Suite experience a plus
  • Experience in the music industry and/or a love of music
  • Interest and ability in producing short videos

Benefits

Sealevel offers an array of employee benefits to address our employees’ health and wellness needs, long-term savings goals, and much more.

Health and Well Being

  • Medical
  • Dental
  • Vision
  • Long-Term Disability

Financial Security

  • Matched 401k
  • Flex Spending
  • Credit Union Membership

Work-life Balance

  • 3 Weeks PTO to Start
  • 10 Holidays (Including your birthday!)
  • Corporate Sponsored Events

Sealevel Systems is conveniently located in Liberty, SC, a short drive from Greenville and Clemson. Our 45,000 square foot facility sits on almost twenty acres of land. The Company offers a comprehensive benefits package, competitive salary, and is an EOE. Interested candidates should forward a resume with cover letter to:

Sealevel Systems, Inc
Attn: Human Resources
PO Box 830
Liberty, SC 29657
Fax: (864) 843-3067
E-mail: hr@sealevel.com