What do I do if an eI/O device is unresponsive?

If your eI/O device is unresponsive, the first step should be a factory reset.

  1. Disconnect power to the module. For PoE models this is the RJ-45 network connection.
  2. If your eI/O model’s reset button is accessed from inside, unscrew the four screws on the bottom and lift the module’s top off from the side opposite the Power LED.
  3. Press and hold the reset button next to the RJ-45 network port.
  4. While continuing to hold the reset button, reconnect power to the module and wait 10 seconds. If you release the button early, disconnect power and try again from step 3. If you have a non-PoE model, using a switched power strip to control the power connection to the module may make this step easier.
  5. Release the button.

The factory reset switches the eI/0 device to its default IP address which is