Effective Date: 1/15/2010
Last update: 5/24/2018

Thank you for visiting Sealevel.com. Simply stated, Sealevel respects your right to privacy, so we promise to never sell or abuse your personal information.

This privacy policy has been compiled to better inform those who are concerned with how their personal information is being used by Sealevel. Personal Information, as described in US privacy law and information security, is data that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context online.

This privacy policy explains who we are, how we collect, share and use your personal information, and how you can exercise your privacy rights. Our privacy policy applies to all users of Sealevel’s websites, apps and services, including but not limited to www.sealevel.com, iot.sealevel.com, and www.seacloud.io. Your personal information, as collected through these websites, our mobile apps and other means, will be processed in accordance with this policy and applicable data protection laws, including the European Union General Data Protection Regulation (GDPR).

Please read this policy carefully for a clear understanding of how we collect, use, protect or otherwise handle your personal information in accordance with our website and other services. If you have any questions, our contact information is at the bottom of this policy. For further information regarding the terms that govern your use of our websites and other services, please read our Terms & Conditions.

Changes to This Policy
We may update this policy at any time and without warning. If we make any changes, we will notify you on our website and we may send you an email. The date at the top of this policy informs you of the latest revision to this policy and the date the revised policy has gone into effect. Updates to this policy will never apply retroactively. If you continue to use Sealevel websites or services, even after an update, that means that you accept this policy.

Who We Are
Sealevel Systems, founded in 1986, provides industrial computing solutions in addition to a variety of communications and I/O products. We are a private corporation based in Liberty, SC.

What Information Do We Collect?
When ordering or registering on our site or placing an order, as appropriate, you will be asked to enter your name, email address, mailing address, phone number, credit card information or other details to fulfill your order and help you improve your experience on our website or other services. We may also ask for this information when you visit specific areas of our website, blog, survey, or mobile app.

When Do We Collect This Information?
We collect personal information from you when you register on our website, place an order, review a product, provide feedback on our products or services, subscribe to a newsletter, fill out a form or survey, open a support ticket, use live chat, or enter information on a website or mobile app that we control.

How Do We Use Your Information?
We may use the personal information we collect from you in the following ways:

  • To personalize your experience and to allow us to deliver content and product offerings in which we believe you are most interested.
  • To efficiently process your transactions.
  • To allow us to better service you in responding to your customer service requests.
  • To send periodic emails regarding your order or other products and services.
  • To conduct follow up correspondence via email, telephone or live chat.
  • To make improvements to our website to better serve you.

How Do We Protect Your Information?
To make your visit to our website as safe as possible, we perform regular security checks to scan for holes and other known vulnerabilities. Your personal information is contained behind secured networks and is only accessible by employees who have special access rights to such systems and are required to keep all information confidential.

All transactions are processed through a gateway provider and no credit or debit card information is visible to, stored or processed on our web servers. Your financial data is encrypted during checkout using the latest Secure Socket Layer (SSL) technology commercially available. We implement a variety of security measures when you place an order, enter, submit, or access your information to maintain the safety and security of your personal information. You can be confident that the financial information you send from your computer to our payment processor via our website remains private, confidential and secure.

Do We Use Cookies?
Yes. Cookies are small files that a website or its service provider transfers to your computer hard drive through your web browser (if your browser settings allow) that enables the website or service provider systems to recognize your browser, as well as capture and remember specific information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are used to help us understand your preferences based on previous visits or current website activity, which enables us to provide you with improved services. We use cookies to help us compile aggregate data about website traffic and interactions so that we can offer better site experiences and tools in the future. We also use trusted third-party services, such as Google Analytics tracking cookies, that track this information on our behalf. It’s important to note that we allow third-party behavioral tracking cookies. We use cookies to provide you with a better user experience and to facilitate certain functions on our website.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Please note that if you disable cookies, you may disable or interrupt some features of the website and may have a sub-optimal experience using our website.

Third-Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally information unless we provide you with advanced notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our customers, so long as those parties agree to keep this information confidential. We may also release your personal information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, analytics, or other uses.

Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party products, websites and other services have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked products, websites or services. However, we seek to protect the integrity of our website and welcome any feedback regarding third-party links.

We Use Google AdWords & AdSense Advertising
We advertise our products and services with Google AdWords. This enables prospective customers searching for products or services online to be served with relevant search advertisements. Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

Google, as a third-party vendor, uses cookies to track visits to our website. Google’s use of the DART cookie enables it to serve ads to visitors to other websites on the internet based on previous visits to our website. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following services:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting

With assistance from third-party vendors such as Google, we use first-party cookies, third-party cookies and other third-party identifiers together to compile data regarding visitor interactions with ad impressions and other ad service functions as they relate to our website.

You can set the preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add on.

California Online Privacy Protection Act (CalOPPA)
CalOPPA is the first state law in the United States to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting personal information from California consumers to post a conspicuous privacy policy on its website stating the information being collected and those individuals or companies with whom it is being shared. You can read more details at: http://consumercal.org/california-online-privacy-protection-act-caloppa/

According to CalOPPA, we agree to the following:

  • Users can visit our website anonymously.
  • We provide a link to our privacy policy on our home page.
  • Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on our Homepage.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy webpage.

Children Online Privacy Protection Act (COPPA)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not market to children under the age of 13 years old.

The CAN-SPAM Act is a law that governs commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address to:

  • Process orders and to send information and updates pertaining to orders.
  • Send information, respond to inquiries, and/or other requests or questions.
  • Send you additional relevant information related to your product and/or service.

To be in accordance with CAN-SPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor all opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

Do Not Track Signals
We honor all Do Not Track signals. When a Do Not Track (DNT) browser mechanism is in place, we do not track customers over time or across third-party websites, we do not plant cookies, and we do not provide targeted advertising. For more information about DNT, visit the website: https://allaboutdnt.com/

Fair Information Practices (FIPs)
The Fair Information Practices principles form the backbone of privacy law in the United States and have played a significant role in the development of data protection laws around the world. Understanding the Fair Information Practices Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

To be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

  • We will notify you via email within 7 business days of confirming a breach.
  • We will notify visitors via onsite notification within 7 business days of confirming a breach.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

For more information regarding FIPs, please visit: https://www.worldprivacyforum.org/2008/01/report-a-brief-introduction-to-fair-information-practices/

European Union General Data Protection Regulation (GDPR) Compliance
GDPR is important legislation that is designed to strengthen and unify data protection laws for citizens of the European Union (EU), regardless of where they are located. GDPR governs how companies such as Sealevel can handle, store, transfer and use the personal data they collect from EU citizens.

Most GDPR requirements are covered in other sections of this privacy policy. However, citizens of the EU are specifically granted:

  • The right to object or withdraw approval to processing of their personal information.
  • The right to request, correct, erase or export personal information stored.
  • The right to file a complaint with the data protection authority in their jurisdiction.

You can review most of the personal information we collect about you by logging into your website account, reviewing your account information and updating the personal information we maintain about you. You may also contact us by email at marketing@sealevel.com to request access to: 1) review your personal information; 2) exercise any of your rights with respect to your personal information; and/or 3) request cancellation of your account. Please allow up to 30 days for us to honor and respond to your request.

Opt-Out of Marketing Emails
We only send marketing emails to customers that have opted-in or otherwise given us their email address and permission. We hate unsolicited commercial email (UCE, aka “spam”) as much as you do. Click here to be globally removed from all future Sealevel marketing emails.

We provide several options for changing how Sealevel interacts with you at the bottom of every marketing email. You have the option to update your email preferences, unsubscribe from the current list or newsletter, or opt-out of all marketing-related emails. Simply follow the instructions at the bottom of any marketing email and your preferences will be immediately and automatically saved. Additionally, you can call us or email your requested changes. Please allow up to five (5) business days for us to honor your request.

Please note that you may still receive emails from employees or agents of Sealevel related to orders you place, customer service and support requests, or any other direct correspondence initiated by you.

Update Your Personal Information
You can update your personal information by logging in to your Sealevel website account. You can call us or email your requested changes. Please allow up to five (5) business days for us to honor your request, unless you have an order pending. Changes related to orders receive priority and will be updated prior to your scheduled ship date.

How to Contact Us
If you have any questions regarding this privacy policy, please contact us using the information below.

Sealevel Systems, Inc.
2779 Greenville Highway
PO Box 830
Liberty, SC 29657

(+1) 864.843.4343