We strive to maintain sufficient inventory on all popular and current-generation products. The lead-time for legacy products can range from stock to six weeks or more, depending on order quantities and component availability. Most in-stock orders placed before 2:00PM EST are shipped the same day. Your order may be partial shipped unless it has been marked “ship complete.”
A variety of shipping methods can be requested. We have daily pickup service from UPS and FedEx: UPS Ground insured is the standard method of shipment. However, UPS 3-day, 2-day or overnight, and FedEx Economy, Standard or Priority can also be requested. Saturday delivery is available from both UPS and FedEx. Please call to discuss non-standard shipping methods, via DHL, USPS, or other carriers. Orders can be shipped “prepay and add” with the shipping and handling charges added to your invoice; or “freight-collect” shipping against your UPS or FedEx account number. All shipments are FOB Liberty, SC.
We want to ensure that your Sealevel products arrive in factory condition without ESD or other shipping damage. A handling fee helps defray the cost of insurance, heavier weight shipping boxes, silver static-shielding bags, and pink anti-static packing foam or bubble wrap. We use a combination of static-shielding and anti-static shipping materials that meet or exceed military-grade levels of ESD and EMI protection. Our shipping materials meet the requirements of MIL-STD-3010 4046, EIA 541, EIA 625, and ANSI/ESD S20.20.
To ensure the best ESD/EMI protection, we charge a $10 handling fee per box shipped. If multiple items will fit in a single, larger box, they will only incur a $10 charge. Orders shipped prepay and add will have the handling fee combined with the shipping total. Orders shipped freight collect will have a separate handling fee noted on the packing slip and invoice.
100% Customer Satisfaction
If you are not completely satisfied with your Sealevel purchase you may return your products for a full refund, exchange, or credit within 30 days of the original purchase (RMA number required). Returns after 30 days are at the discretion of Sealevel and will incur a restocking fee. Sealevel Systems will not accept returns under the following conditions:
- Modified products (either factory or user modified).
- Damaged products due to negligence, misuse, modification, accident, or disaster.
- Any products that have a minimum order quantity (MOQ), are end of life (EOL), or purchased on a last time buy (LTB).
- Large volume or custom order situations. We encourage you to evaluate products for suitability.